Customer Service Defined

Over the years Laura and I have aspired to surround ourselves with the very best businesses knowing that our reputation is only as good as the service and products that we offer. And we believe that we have truly succeeded as we enjoy excellent relationships with some of the finest designers in the wedding industry. What does this mean to our customers, you may ask. Occasionally an event will arise that clearly illustrates the importance of the choices we make. One such occasion involved a veil that, because of unforeseen circumstances, appeared to be in jeopardy of arriving on time. Upon this discovery, we called Sara Gabriel, apprised her of the situation and appealed to her for assistance. She agreed without hesitation, literally dropped everything, created a custom veil to my exact specifications with a special edge that she does not generally offer and then shipped it overnight to arrive today, pristinely presented and beautiful. All of this is to say, when you're in a pinch, it's nice to know who's got your back. Thank you Sara!!!

Also, Sara recently created for one of our customers one of her signature flower hair pieces from silk dupioni provided by our wonderful Lynn Lugo to perfectly coordinate with her silk dresses. She was so pleased with the result and confident that we would be too (and, of course, she's right) that she sent one for our display.