Tuesday, March 29, 2011

Janet Nelson Kumar to the rescue!

We continually talk about how choosy we are when deciding which designers to represent in our edited collection. Being choosy means that we can deliver certain things and assurances that other shops simply cannot. It also means that we work with the very best of the best. A recent situation highlighted this very clearly.

Less than two weeks ago, on Wednesday, March 16, a bride contacted us with a problem and she wondered if we could help her out. Tammy had visited our store when she was shopping for a bridal gown but decided to purchase her gown online instead. Unfortunately, her online gown "fell through" and I honestly do not know the circumstances to tell you why. But the great part of this story is that she had really liked one of our gowns, "Whisper" by Janet Nelson Kumar, and she wondered if it was still possible to get it in time for her wedding which was just NINE DAYS away! Did I mention that she got married this last Friday? Impossible, right? Wrong. Janet was able to make a custom gown in a single week - it was delivered last Thursday! And then remarkable Joyce, of Bridals by Joyce, was able to complete Tammy's alterations in less than a day so she was able to confidently walk down the aisle in a completely beautiful, completely custom bridal gown. While this isn't the first time one of our amazing designers has come through with a miracle, in fact each of them has performed miracles on behalf of our customers, we are ever amazed at what they can accomplish. Thank you Janet and congratulations Tammy! And thank you for letting us share your story!

This is Tammy looking beautiful in her gown that was ordered just one week before this photo!